Housen’s terms of service

1. Definitions

“Client” means any person who requests ”Housen’s Culinary Experience” to provide/or supply food and/or beverage service. ”HCE” means ”Housen’s Culinary Experience”, its employees and agents. ”Terms” means these terms and conditions. ”Booking” means any of the following: delivery of food and/or private event services.

2. Quotation

Following discussions of client forthcoming booking with HCE, the client will receive a quote via email, which will remain valid for 30 days from the date of issue, unless otherwise stated. if the event is altered in any way it may be necessary to change the original quote dependent on the changes made.

3. Prices

A. Prices are subject to change without any notice based on the increases in cost prices from suppliers, fuel, and changes to government legislation regarding taxation and charges to business, etc.

B. All prices are based on minimum quantities or minimum spends. HCE reserves the right to vary published prices where minimum quantities or minimum spends have not been met.

C. All published prices are inclusive of TAX, except when otherwise stated.

4. Payment methods

A. HCE accepts the following terms of payment:

i. Direct deposit or credit card payment to our nominated bank account

ii. Cash at the discretion of HCE. Cash payment made prior to clients booking

B. Cheques are not accepted

5. Payment terms

A. 50% deposit payable upon booking to confirm clients booking date.

B. Remaining balance payable no later than 10 days before the client’s booking date

C. Any additional and/or last minute items from client’s booking will need to be paid in full, seven days before the client’s booking date.

6. Deposits and booking

A. A deposit of 50% is payable at the time of the booking for any order over $250. Bookings of $250 or less must be paid at the time of the order in full.

B. A booking will not be considered “confirmed” until a deposit or payment has been received, and subsequently may be subject to cancellation.

C. Changes to client’s booking can be done at any stage up to 10 days prior to the booking date.

i. Changes to menu / beverage selection / location

D. Final numbers will need to be provided to HCE 10 days prior to the booking date

E. Last minute bookings, (where the booking date is less than 10 days away) will be charged in full in order to confirm the booking

7. Refund/ Cancellation policy

A. Reservation cancelled up to 30 days before the time of the booking: the total deposit value will be refunded

B. Reservation cancelled between 10 and 30 days before the time of the booking: 50% of the deposit value will be refunded.

C. Reservation less than 7 days before the time of the booking: no refund will be extended.

Refunds by bank transfer may take between 3 to 5 business days to process after the date of cancellation. If you have any questions or want additional information, please contact us at: info@chefhousen.com

8. Client’s responsibilities

It is the responsibility of the client to confirm and provide the correct information to HCE about booking details. Responsibilities include and not limited to the following:

A. Correct date & time when the booking needs to commence

B. Correct address and contact details

C. Payment is received on time

D. Providing all known dietary restrictions / allergies

9. Privacy

HCE regards customer privacy as an important factor of the relationship with a client. The following privacy policy applies to all HCE users, and conforms to internet privacy standards.

A. Collection of information – in order to use the HCE website, the company may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected bij HCE is gained via correspondence form client or the client’s company. this may be via the telephone, email, mail, fax or directly through our website.

B. Use of collected information – any details collected from HCE’s clients is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references. and to assist in our staff development.

C. Storage of collected information – the security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

D. HCE follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once HCE receives it.

E. HCE does not permanently retain on file credit card details of any booking. All details are destroyed once a payment has been made for both deposit and full balance, HCE will only retain your personal records if you specifically ask us to do so in writing due to regular repeat business. In which case you will still be issued with an invoice and receipt in all cases.

10. Dietary requirements

It is the responsibility of the client to ensure that HCE has details of any special dietary requirements or allergies that guests may have. The client must either introduce such guests to the function staff to ensure HCE is aware of the identity of the individual, and if a seated event, supply full name and table allocation for each such guest. Whilst HCE will accommodate dietary requirements where possible, no responsibility can be taken for guests with allergies that may result in serious or fatal consequences. The client and the card holder indemnify HCE and its agents against any claim relating to any such person or anything relating to them, in addition to any other indemnity.

11. Miscellaneous

HCE reserves the right to charge any additional costs incurred including but not limited to car parking fees, damage to (party) equipment by (event) guests, items requested by the client.

12. Public liability

A. Where the client is a company not an individual, public liability is the responsibility of the company, should they be involved in the management of the event & outsourcing of contractors for that event. The client must present a copy of their public liability cover and a certificate of currency on request.

B. HCE does not accept responsibility for damage to or loss of any property relating to the booking prior to, during or after a booking, whether by the client, any guest, outside contractors or any invitees of the client.

C. The client and the card holder are responsible for any death, injury, damage or loss suffered by anyone at an event or booking unless the cause was a direct result of an action or consequence of an employee of HCE, in which case, HCE’s public liability would take precedence.

D. Force majeure – HCE shall not be liable to the client for any injury, damage, loos, delay, additional expenses or cancellation or the event that is due to circumstances beyond the control of HCE including but not limited to fire, acts of terrorism, floods, acts of God, inclement weather, strikes, lockouts, riots, civil unrest, interference by civil or military authorities or acts of war.